- EDITREADY CUSTOMER SERVICE MOVIE
- EDITREADY CUSTOMER SERVICE UPDATE
- EDITREADY CUSTOMER SERVICE SOFTWARE
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EDITREADY CUSTOMER SERVICE MOVIE
Fuck that, indeed.Īll right, back to individually transcoding each clip in Rocky Mountain Movie Converter (.you read that correctly).Have you ever wondered what you could use to create website forms? PandaDoc is a great service and helps you build documents.
Fuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuck that. Have any of you ever browsed the Adobe forums? Are ANY of the questions "answered"? It's like in the US "Office" when Toby from HR reveals that all of the complaints get filed in a big pile and the point of it all is just for people to have a place to vent. Now, you call DJI and yeah.you wait for a while, but when you get on the phone you're talking to someone that actually knows what they're talking about and can help you out. DJI learned this lesson because people got fed up with shitty customer service. The worst part is that the solution is so simple. Now I'm left to transcode using some weird freeware that takes an eternity. After Effects, my one solid rock on which I had built my foundation, was pulled out from under me.
EDITREADY CUSTOMER SERVICE UPDATE
I updated to the latest Adobe AE and Premiere thinking "Hey, this has to be the GH5 update as it's the normal 2-3 week delay for new cameras and Adobe". Still, for anyone looking to at least get somewhere, After Effects is an option to get started.įast forward to today. They also knew what that date would be.įast forward to GH5 ship date and the Adobe workflow is still a complete mess. Footage that they knew they would have to prepare for by the time the camera hit customers. Now, keep in mind that Adobe HAD, in their possession, 10bit GH5 footage in December. I cobbled together a workflow in the time that I had. I viewed "proxies" on the camera to find the in/out points. So I went the long route, I graded in After Effects, clip by clip. Once I finally got to someone that could DO something about the problem, they pretty much said I was out of luck. They recite the FAQ page for the most part. That level of customer service can't do shit and we all know it.
It took hours to get past the foreign level of customer service.nothing against it, it is what it is.
EDITREADY CUSTOMER SERVICE SOFTWARE
I cannot stand it when companies behave like Adobe has.įirst things first, I contacted them in December when we were shooting our video with the GH5 and tried to get some help on the software side of things.
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